Questions? Contact us at legal@trimio.ai. Your use of the Service is also subject to our Privacy Policy and Cookie Policy.
These Terms of Service ("Terms") are a binding legal agreement between Trimio, Inc., a Delaware corporation ("Trimio", "we", "us"), and the business or individual accessing or using the Trimio Service ("Customer", "you").
You accept these Terms by checking the acceptance box presented at signup, clicking "I agree," creating an account, or using any part of the Trimio Service, whichever occurs first. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. Trimio maintains records of acceptance, including the version of these Terms accepted, the accepting account, and the time of acceptance.
Enterprise customers: If you have executed a separate Master Services Agreement (MSA) with Trimio, that MSA governs your use of the Service and supersedes these Terms in the event of conflict.
Subject to these Terms and timely payment of applicable fees, Trimio grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term (or, for the Free Plan, while your Free Plan account remains active), solely for your internal business purposes, in accordance with the Documentation and any applicable Order.
You are responsible for:
sk-trimio-* prefix)Trimio may modify the Service from time to time. We will not materially reduce the core functionality available to you under a paid subscription tier without notice. For material changes to paid tiers, we will provide at least 30 days' notice via email. The Free Plan may be modified as described in Section 4.
Trimio may offer the Service under a Free Plan, at no charge, for your evaluation and limited internal business use. The features, limits, and eligibility criteria of the Free Plan are as described in these Terms and on the Trimio website, and Trimio may change them at any time. The Free Plan requires you to supply your own API keys for upstream AI providers; you are solely responsible for your agreements with, and fees charged by, those providers.
The Free Plan is limited to one account per organization and one account per individual. You will not create, register, or operate multiple Free Plan accounts — including through different email addresses, workspace names, affiliates, or entity names — to obtain additional free usage or to circumvent the limits in this Section 4. Trimio may consolidate, suspend, or terminate accounts it reasonably believes violate this limit, without notice.
Free Plan usage is limited to ten million (10,000,000) Tokens per account per calendar month. Token consumption is measured by Trimio's metering records, which are authoritative absent manifest error. Unused allowance does not roll over to subsequent months.
If your account exceeds, or Trimio reasonably anticipates it will exceed, the usage allowance in Section 4.3, Trimio may, at its sole discretion and with or without notice: (a) throttle or rate-limit your usage; (b) restrict features; (c) suspend or terminate your account; and/or (d) condition continued use of the Service on your upgrading to a paid plan. Trimio has no obligation to enforce the allowance in real time or at all, and any failure or delay in enforcement is not a waiver of Trimio's rights or an entitlement to usage above the allowance.
The Free Plan is provided without any availability commitment, service level agreement, service credits, or support entitlement. Trimio may interrupt, degrade, limit, modify, or discontinue the Free Plan, in whole or in part, at any time.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, THE FREE PLAN IS PROVIDED STRICTLY "AS IS" AND "AS AVAILABLE," AND THE WARRANTIES IN SECTION 10.1 AND THE INDEMNITY IN SECTION 12.2 DO NOT APPLY TO FREE PLAN USE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRIMIO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO FREE PLAN USE IS ZERO U.S. DOLLARS ($0). IF AND ONLY TO THE EXTENT APPLICABLE LAW DOES NOT PERMIT A COMPLETE EXCLUSION OF LIABILITY, TRIMIO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO FREE PLAN USE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). THIS SECTION 4.7 DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY DESCRIBED IN SECTIONS 11.3(a) AND 11.3(b).
Trimio may suspend or terminate a Free Plan account at any time, for any reason or no reason, including for violation of this Section 4 or for inactivity of ninety (90) or more consecutive days. Following termination of a Free Plan account other than for breach, Trimio will use commercially reasonable efforts to make Customer Data available for export for 30 days, after which Trimio may delete it.
You will use the Service only for lawful purposes and in accordance with these Terms, the Documentation, and applicable law. You represent and warrant that:
You will not, and will not permit Authorized Users to:
Trimio is a B2B platform. If your use of the Service involves processing data belonging to your own end users, you are responsible for:
Trimio retains all right, title, and interest in the Service, Documentation, and any improvements, enhancements, or derivative works thereof. These Terms do not transfer any Trimio intellectual property rights to you.
You retain all right, title, and interest in Customer Data. By using the Service, you grant Trimio a limited, worldwide, royalty-free license to process Customer Data solely as necessary to provide the Service to you.
Trimio does not use Customer Data to train, fine-tune, or develop AI models.
If you provide feedback about the Service, Trimio may use that feedback without restriction or obligation to you.
Your use of the Service is subject to our Privacy Policy and, if you are a business processing personal data through the Service, the Data Processing Addendum. The Privacy Policy and DPA are incorporated into these Terms by reference.
Our security practices are described at trimio.ai/security.
You agree to pay the fees specified in your Order ("Fees"). All Fees are in US Dollars unless otherwise stated. No Fees are charged for the Free Plan.
Fees are due as specified in your Order (typically monthly, in advance). Invoices are due net 30 days unless otherwise agreed.
Overdue amounts accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is less). Trimio may suspend your access to the Service if your account is overdue by more than 30 days, after providing written notice and a 10-day cure period.
Fees are exclusive of taxes, duties, levies, tariffs, and other governmental charges. You are responsible for all applicable taxes associated with your purchase, excluding taxes based on Trimio's net income.
Unless otherwise specified in your Order, subscriptions auto-renew for successive terms equal to the initial subscription term. Either party may decline renewal by providing written notice at least 30 days before the end of the then-current term.
Each party agrees to hold the other party's Confidential Information in strict confidence and not to use or disclose it except as necessary to exercise rights or perform obligations under these Terms. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party without restriction; (c) is received from a third party without restriction; or (d) is independently developed by the receiving party without reference to Confidential Information.
For paid subscriptions, Trimio warrants that:
Your exclusive remedy for a breach of the above warranty is for Trimio to re-perform the affected portion of the Service, or if Trimio cannot cure the breach within 30 days, to receive a pro-rata refund of prepaid Fees for the period during which the Service was non-conforming. The warranties in this Section 10.1 do not apply to Free Plan use (see Section 4.6).
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRIMIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TRIMIO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT AS PROVIDED IN SECTION 4.7 (WHICH GOVERNS FREE PLAN USE), EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY CUSTOMER TO TRIMIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND U.S. DOLLARS ($1,000).
The limitations in Sections 11.1 and 11.2 do not apply to: (a) death or personal injury caused by a party's gross negligence; (b) a party's fraud or willful misconduct; (c) Customer's payment obligations; (d) breach of confidentiality obligations; or (e) indemnification obligations in Section 12.
Customer will defend, indemnify, and hold harmless Trimio and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data, including any claim that Customer Data infringes third-party intellectual property or privacy rights; (b) Customer's breach of these Terms; (c) Customer's violation of applicable law; or (d) Customer's use of the Service in a manner not authorized by these Terms.
For paid subscriptions, Trimio will defend, indemnify, and hold harmless Customer and its officers, directors, employees, and agents from and against third-party claims alleging that the Service, as provided by Trimio and used by Customer in accordance with these Terms, infringes any U.S. patent, copyright, trademark, or trade secret. Trimio's obligations under this Section do not apply to: (a) claims arising from modification of the Service by Customer; (b) combination of the Service with third-party products not provided by Trimio; (c) Customer's continued use of the Service after Trimio has notified Customer of a potential infringement claim; or (d) Free Plan use (see Section 4.6).
The indemnifying party's obligations are conditioned on: (a) the indemnified party giving prompt written notice of the claim; (b) the indemnifying party having sole control of the defense and any settlement (provided it does not impose liability on the indemnified party without consent); and (c) the indemnified party providing reasonable cooperation at the indemnifying party's expense.
You are responsible for ensuring your use of the Service complies with all applicable laws and regulations, including data protection laws applicable to your business.
You will not use the Service in violation of US export control laws, including the Export Administration Regulations (EAR) and the OFAC sanctions programs. You represent that you are not on any US government restricted party list.
The Service is not currently HIPAA-certified. Trimio has not completed a formal HIPAA risk assessment. If your use case requires HIPAA compliance (e.g., you are transmitting Protected Health Information (PHI) through the Service), contact us before doing so. We can discuss a Business Associate Agreement (BAA) and the additional measures required. Do not transmit PHI through the Service without a BAA in place.
These Terms are effective as of the date you first accept them or use the Service, whichever is earlier, and continue until terminated.
Either party may terminate these Terms (or any Order) upon written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days after receiving written notice specifying the breach.
Customer may terminate these Terms for any reason with 30 days' written notice to Trimio (or, for Free Plan accounts, at any time by closing the account). Trimio may terminate paid subscriptions for convenience with 60 days' written notice, and may suspend or terminate Free Plan accounts as provided in Section 4.8. Prepaid, unused Fees for periods beyond the termination date will be refunded on a pro-rata basis.
Upon termination: (a) your license to use the Service ends; (b) Trimio will make Customer Data available for export for 30 days after termination (for Free Plan accounts, as provided in Section 4.8), after which Trimio may delete it; (c) all amounts owed to Trimio become due immediately. Sections 4.6, 4.7, 6, 9, 10.2, 11, 12, 14.4, 15, and 16 survive termination.
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules.
Before initiating formal dispute proceedings, the parties agree to first try to resolve disputes informally. Either party may initiate informal resolution by sending written notice of the dispute. The parties will negotiate in good faith for at least 30 days before either party may initiate formal proceedings.
For any disputes not resolved informally, each party consents to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.
TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.
These Terms (together with the Privacy Policy, DPA, Cookie Policy, and any executed Order) constitute the entire agreement between you and Trimio regarding the Service and supersede all prior agreements on the same subject matter.
Trimio may update these Terms from time to time. For material changes, Trimio will provide at least 30 days' advance notice via email. Your continued use of the Service after the effective date of a material change constitutes acceptance of the updated Terms. Each version of these Terms carries a version identifier and effective date; the version you most recently accepted (or continued to use the Service under) governs.
If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.
Failure to enforce any provision of these Terms does not constitute a waiver of Trimio's right to enforce it later.
You may not assign these Terms without Trimio's prior written consent. Trimio may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets. Any purported assignment in violation of this Section is void.
Neither party is liable for delays or failures in performance caused by circumstances beyond its reasonable control (including natural disasters, government actions, internet outages, or third-party service failures), provided the affected party promptly notifies the other and uses reasonable efforts to resume performance.
Notices to Trimio must be sent to legal@trimio.ai. Notices to Customer will be sent to the email address associated with your account.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
These Terms of Service were last reviewed and updated on July 1, 2026. For questions, contact legal@trimio.ai.